1 Just One Point 3 Sushim Banerj ee FEAT URE ART ICLES Sustaining Leadership in Steel - A SAIL Perspective 5 S. K. Jain Leading for t he Fut ure : SAIL St ory 20 Sushi m Baner j ee Transformat ion Leadership : The Inner Experience 27 Swami Shashankananda Leading through Customer Service : The ICICI Bank Way 34 Dr. Alok Kumar Rai Leading f or t he Fut ure 43 S. R. P. Shukla Leading for the Future : Role of HR 52 Dr. P. K. Banerj ee & Shwet a Singh Value Creat ion and Sust ainable Compet it ive Advant age for Corporat e Leadership 61 B. Chowdhury READERS' FORUM Developing Leaders for t he Fut ure : What large Organisat ion need t o do 72 Shoeb Ahmed Leading for Fut ure : People Management 75 P. V. S. Sarma Mergers & Acquisit ions : An Essent ial Skill for Fut ure Leader 81 S. K. Panda Contents Contents An Insight into "Leading for Future" MTI FOUNDATION DAY SPECIAL ISSUE MTI FOUNDATION DAY SPECIAL ISSUE