Electronic Government, An International Journal, Vol. 10, No. 1, 2013 19
Copyright © 2013 Inderscience Enterprises Ltd.
Barriers in local e-government partnership:
evidence from Malaysia
Iqbal Khadaroo*
Essex Business School,
University of Essex,
Colchester, CO4 3FT, UK
E-mail: ikhad@essex.ac.uk
*Corresponding author
Meng Seng Wong
Nottingham University Business School,
University of Nottingham Malaysia Campus,
Jalan Broga, 43500 Semenyih, Malaysia
E-mail: Wong.MengSeng@nottingham.edu.my
Aminah Abdullah
Essex Business School,
University of Essex,
Colchester, CO4 3FT, UK
E-mail: ababdu@essex.ac.uk
Abstract: This paper explores the implementation of an e-government
partnership programme and discusses the barriers that have impeded its
implementation in two local governments in Malaysia. Empirical evidence
comes from 20 semi-structured interviews conducted with managers and users
of e-government services. We found that the use of short-term partnership
models, lack of funding, failure to deliver results by third-party vendors,
poor leadership and digital divide problems have impeded the successful
implementation of the e-government programme. We suggest that a collective
stakeholder involvement of government, private sectors, including third-party
vendors and citizens as ‘strategic’ partners is essential in the creation of an
enabling e-government partnership.
Keywords: e-government; barriers; outsourcing; partnership; public policy
implementation.
Reference to this paper should be made as follows: Khadaroo, I., Seng, W.M.
and Abdullah, A. (2013) ‘Barriers in local e-government partnership: evidence
from Malaysia’, Electronic Government, An International Journal, Vol. 10,
No. 1, pp.19–33.
Biographical notes: Iqbal Khadaroo is a Reader in Management Accounting
and PhD Director (Accounting) at the University of Essex. His research
interests include accounting, accountability, governance and performance
management in the public sector.