Journal of Advertising, vol. 39, no. 3 (Fall 2010), pp. 39–55.
© 2010 American Academy of Advertising. All rights reserved.
ISSN 0091-3367 / 2010 $9.50 + 0.00.
DOI 10.2753/JOA0091-3367390303
During the past few decades, expenditures in manufacturing
and general management have been declining while marketing
costs have risen (Sheth and Sisodia 1995). From a “budgetary”
context perspective, the biggest part of marketing expenditures
usually goes to advertising and promotion (Ambler 2000).
Some empirical evidence suggests that, in the long-term,
advertising has a positive effect on differentiation and brand
equity, while this is not the case for promotion (Boulding, Lee,
and Staelin 1994; Jedidi, Mela, and Gupta 1999). Although
recent studies have found that promotion has a role in building
brand knowledge (e.g., Palazón-Vidal and Delgado-Ballester
2005), the “traditional wisdom” of advertising enhancing
brand equity has given rise to very high amounts of advertis-
ing budgets. However, researchers claim that advertising is
“rife with productivity problems” (Sheth and Sisodia 1995,
p. 19). Consequently, advertising is under increasingly severe
scrutiny because of the growing emphasis on accountability of
advertising results (Bhargava, Donthu, and Caron 1994).
The pressure to justify advertising expenditures has led
marketers to look for a new advertising mix, stressing Internet
usage. Online advertising is believed to be highly cost-effective
relative to other media, particularly when taking into account
its ability for more precise targeting and two-way dialogue
with customers (e.g., Briggs and Hollis 1997). At the begin-
ning of 2006, marketing chief officers of Fortune 500 companies
announced that they planned to increase online advertising
spending up to 32% compared to the previous year. Could this
be part of the way of making advertising more efficient?
Academic research in Internet advertising has grown expo-
nentially in the past decade in search of the role of the Internet
as a marketing tool. Researchers refer to the Internet’s capabil-
ity of addressing individual customers (Deighton 1997), its
interactivity and ability to store vast amounts of information
(Peterson, Balasubramanian, and Bronnenberg 1997), and the
fact that it allows customers to seek unique solutions to their
needs (Sheth, Sisodia, and Sharma 2000). Moreover, Internet
advertising attracts attention because of the current shift in
advertising strategy in favor of deriving maximum response
from selected target groups instead of maximum exposure
to many unknown audience groups (Yoon and Kim 2001,
p. 53). The accountability of online advertising along with
its contribution to marketing efficiency and effectiveness are
expected to lead to further growth in Web-based advertising
efforts (Brackett and Carr 2001; Hollis 2005; Sharma and
Sheth 2004).
In spite of the expanding attention to the role of the Internet
in advertising, the contribution of online advertising to overall
advertising efficiency still remains unclear because of a lack of
studies that deal with this issue. This study, therefore, aims
to address this gap in the literature and assess the advertising
efficiency with a focus on the role of the Internet. We verify
whether the use of the Internet as an advertising tool affects
the overall advertising efficiency in the Spanish automobile
industry over a period of seven years. The research approach
Albena Pergelova (M.S., Universitat Autonoma de Barcelona) is an
assistant professor of marketing in the Department of Business Eco-
nomics and Administration, Universitat Autonoma de Barcelona.
Diego Prior (Ph.D., Universitat Autonoma de Barcelona) is a full
professor of accounting and management control in the Department
of Business Economics and Administration, Universitat Autonoma
de Barcelona.
Josep Rialp (Ph.D., Universitat Autonoma de Barcelona) is an associ-
ate professor of marketing in the Department of Business Economics
and Administration, Universitat Autonoma de Barcelona.
The authors gratefully acknowledge financial support from the
Commissioner for Research and Universities of the Departament
d’Innovaciò, Universitat i Empresa de la Generalitat de Catalunya
and the European Social Fund, as well as the Spanish Ministry
of Science and Education (projects SEJ2007–60995/ECON and
SEJ2007–67895-C04–02).
ASSESSING ADVERTISING EFFICIENCY
Does the Internet Play a Role?
Albena Pergelova, Diego Prior, and Josep Rialp
This research focuses on a major concern for marketers addressing the claims of inefficiency of the spending on advertis-
ing. We examine whether the Internet can help increase overall advertising efficiency. Using a sample from the Spanish
automobile industry, we combine a nonparametric method—Data Envelopment Analysis—with recent important insights
from statistics and econometrics studies, and we find that online advertising improves the efficiency levels and this effect
is more pronounced in the long-term temporal framework.