10.1177/0021943604272028 JOURNAL OF BUSINESS COMMUNICATION Tidwell, Sias / PERSONALITY AND INFORMATION SEEKING
PERSONALITY AND
INFORMATION SEEKING
Understanding How Traits Influence
Information-Seeking Behaviors
Michael Tidwell
Truman State University
Patricia Sias
Washington State University
Organizationalnewcomers go through various socialization processes before becoming organizational
veterans. Information seeking (a self-socialization process) involves newcomers’ proactively seeking
new information, most times to reduce uncertainty. This study assessed how personality traits, specifi-
cally, Costa and McCrae’s Big Five, affect this process. Multiple regression analyses indicate that cer-
tain traits influence information seeking directly and via the mediation of social costs. Of particular note
are the results surroundingextroversion. Specifically, the data suggest a direct relationship between
extroversion and covert relational information seeking, whereas perceived relational social costs also
mediate this relationship. Several important extensions to the literature are discussed herein.
Keywords: information seeking; personality; Big Five; socialization; acculturation
Information seeking is a proactive behavior enacted by organizational newcomers
to reduce uncertainty (Ashford & Cummings, 1985). With implications for role
adaptability, role clarity, individual performance, the regulation of employee
behavior, and the development of one’s self-image (Jablin, 1987; Katz, 1978;
Miller & Jablin, 1991; Morrison, 1993a, 1993b), research in information seeking
has grown in popularity over the years as inquiries have loosely defined its bound-
aries (e.g., frequency, source, and strategy) as a predictor variable. However, when
considering predictors of information seeking, inquiries have generally been con-
fined to situational factors such as type of information needed, information source,
or perceived source credibility. Largely ignored is the possible contribution of a
dispositional explanation.
Michael Tidwell (Ph.D., Washington State University, 2002) is an assistant professor of organizational
behavior in the Division of Business at Truman State University. Correspondence concerning this article
should be addressed to Dr. Michael Tidwell, Truman State University, Division of Business, Kirksville,
MO 63501; e-mail: mtidwell@truman.edu. Patricia Sias (Ph.D., University of Texas at Austin, 1993) is
an associate professor of communication studies in the Edward R. Murrow School of Communication at
Washington State University.
Journal of Business Communication, Volume 42, Number 1, January 2005 51-77
DOI: 10.1177/0021943604272028
© 2005 by the Association for Business Communication