Concept to Integrate Open Collaboration in Technology Roadmapping: Stakeholder Involvement in Strategic E-Government Planning Melanie Bicking University of Koblenz-Landau Universitätsstraße 1 56070 Koblenz Tel: +49-261-287-2667 bicking@uni-koblenz.de Maria A. Wimmer University of Koblenz-Landau Universitätsstraße 1 56070 Koblenz Tel: +49-261-287-2646 wimmer@uni-koblenz.de Abstract Good Governance is an important objective for improving responsible management of public resources. Also the formulation of policies for e- government research requires complying with Good Governance. To ensure that the principles of Good Governance are met in strategic planning of e- government research, stakeholder involvement in the formulation and scoping of future research fields is crucial. Stakeholder involvement and participation encompass political, social and societal engagement. In this paper, we first examine in how far stakeholders can be and are already involved in policy-oriented science and technology roadmapping. We then propose a concept for open collaboration to facilitate online stakeholder engagement in strategic planning of e-government research. 1. Good Governance: Foundation of stakeholder involvement in policy planning The concept of Good Governance describes „the principles, approaches and guidelines for good governance and public administration to promote interaction and formation of political will with regard to societal and technological changes” [37]. United Nations characterizes Good Governance as being participatory, consensus oriented, accountable, transparent, responsive, effective and efficient, equitable and inclusive thereby following the rule of law [33]. World Bank defines Good Governance as “the traditions and institutions by which authority in a country is exercised for the common good. This includes (i) the process by which those in authority are selected, monitored and replaced, (ii) the capacity of the government to effectively manage its resources and implement sound policies, and (iii) the respect of citizens and the state for the institutions that govern economic and social interactions among them" [38]. The definition of the OECD is similar to the World Bank’s definition. However, OECD also embraces participatory development, human rights and democratization [28]. The European Commission (EC) set up five path-breaking principles for Good Governance, namely openness, participation, responsiveness, effectivity and coherence (cf. [37], [31]). These definitions emphasize the involvement of stakeholders as crucial aspect for achieving Good Governance. In this paper, we investigate how well stakeholder involvement is achieved in strategic planning of e-government research. We first scan different policy-oriented science and technology roadmapping (PSTRM) methods thereby analyzing, through which means and in how far online consultation is used. From the insights gained, we develop a concept to achieve more effective community and stakeholder engagement based on participatory online means. The remainder of the paper is structured as follows: Section 2 gives an overview of the PSTRM context of the European Commission (EC). Section 3 reviews existing methodologies for PSTRM to ground our concept for online engagement of stakeholders in PSTRM. Furthermore, literature on online participation use of web 2.0 of stakeholder engagement is studied. In section 4, the concept for online stakeholder engagement in PSTRM is introduced. Particular focus is given on e- participation tools to support online stakeholder involvement and open collaboration throughout the whole PSTRM process. Section 5 reflects on the work thereby highlighting benefits and limitations of the concept. We conclude with a summary of developments and provide an outlook on the next steps to conceptualize and implement a corresponding ICT toolbox.