int . j . prod. res., 2002, vol. 40, no. 11, 2521±2546 Modelling and analysis of business process reengineering A. GUNASEKARAN{* and B. KOBU{ Business process design and business process reengineering (BPR) depend crucially on linking production procedures and organizational services to business goals and objectives. There is currently very little formula support for this kind of reasoning as analytical tasks are usually carried out informally and individual design decisions are hard to relate to business objectives. If BPR is carried out without understanding the way it is done, then the most likely outcome would be continuing less-than-satisfactory current practice and automating outdated pro- cesses. This kind of practice misses opportunities for innovation and rationaliza- tion. The modelling and analysis of business processes along with business strategies and organizational structures are essential to study the implications of BPR. In this paper, an attempt has been made to study the modelling, analysis and tools/techniques used for modelling of BPR with the help of a survey on the recently (1993±2000) employed methods and tools used for BPR modelling and analysis. A framework for modelling and analysis, and guidelines for the selection of tools/techniques of business process reengineering are presented. Acronyms ABA Activity Based Analysis ABM Activity Based Management AHP Analytical Hierarchical Process AI Arti®cial Intelligence ARENA Name of a Commercial Simulation Software System ATM Asynchronous Transfer Mode BPR Business Process Reengineering CAD/CAM Computer-Aided Design CAE Computer-Aided Engineering CAM Computer-Aided Manufacturing CASE Computer-Aided Systems Engineering CBR Case Based Reengineering CD-ROM Compact Disc ± Read Only Memory CE Concurrent Engineering CIM Computer Integrated Manufacturing ConGolog A process speci®cation language DEA Data Envelopment Analysis DM Database Management DSS Decision Support Systems International Journal of Production Research ISSN 0020±7543 print/ISSN 1366±588X online # 2002 Taylor & Francis Ltd http://www.tandf.co.uk/journals DOI: 10.1080/00207540210132733 Revision received November 2001. { Department of Management, Charlton College of Business, University of Massachusetts Dartmouth, North Dartmouth, MA 02747, USA. * To whom correspondence should be addressed. e-mail: agunasekaran@umassd.edu