Association for Information Systems AIS Electronic Library (AISeL) CONF-IRM 2008 Proceedings International Conference on Information Resources Management (CONF-IRM) 5-1-2008 A Case Study on Key Success Factors in Delivering e-CRM Solutions Soumaya Ben Letaifa Université du Québec à Montréal, ben_letaifa.soumaya@courrier.uqam.ca Follow this and additional works at: htp://aisel.aisnet.org/conirm2008 his material is brought to you by the International Conference on Information Resources Management (CONF-IRM) at AIS Electronic Library (AISeL). It has been accepted for inclusion in CONF-IRM 2008 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org. Recommended Citation Ben Letaifa, Soumaya, "A Case Study on Key Success Factors in Delivering e-CRM Solutions" (2008). CONF-IRM 2008 Proceedings. Paper 2. htp://aisel.aisnet.org/conirm2008/2