he Public complaints Commission (Nigeria Ombudsman) is an independent organization established by the federal Government of Nigeria in 1975 through Decree No 31 of 1975, amended by Decree No 21 of 1979. The Decree was entrenched in the 1979 constitution of Nigeria and now Public Complaints Commission (PCC) Act Cap.P.37 law of Federal Republic of Nigeria 2004. The establishments of the commission is also incorporated in section 315 (5) of the 1999 constitution of the Federal Republic of Nigeria. The PCC has wide powers to inquire into complaints before it by members of the Public pertaining to any administrative action taken by the federal, state, local, Governments, Public Institutions and companies whether in the Public or Private sector and any official of any of the aforementioned bodies. The commission is headed by a chief commissioner in the headquarters and a commissioner in each of the state of the federation. The Commissioners are appointed and responsible to the National Assembly. Vision Statement To restore the dignity of man through the enthronement of rule of law and the protection of the individual/organization against administrative injustice. Mission Statement To promote an effective and efficient service that is responsible and responsive to the needs of the citizenry through investigation and resolution of complaint against Federal, State, Local Govts, Public Corporations and their officials. The Public Complaints Commission is the machinery for the control of administrative excesses (non- adherence to procedures or abuse of law). It is an organ of the government set up to redress complaints lodged by aggrieved citizens or residents in Nigeria against administrative injustice. The Commission aims at promoting social justice for the individual citizen. It is also to provide a viable option for Nigerians or anyone resident in Nigeria seeking redress against injustice arising from administrative bureaucratic errors, omission or abuse by officials of government, or limited liability companies in Nigeria. The Commission also has the role of improving public administration in the laws, procedures, practices, rules and regulations and standard behavior of officials. These are provided for in the ACT, CAP 37 LFN 2004. The primary function of the Public Complaints Commission is to provide impartial investigation on behalf of the complainants who feel aggrieved by the action or inaction of the government or local government or private companies. The Commission’s investigation department is divided into 4 sections each handling a specific area. These are:  Private sector  Pension  Public sector  Banking and financial institutions. The Commission is independent of government bureaucracy and at the same time has extensive powers regarding confidentiality and access to all government information including the production of documents which aid the commission empowered to enforce compliance in order to obtain the necessary information. This power is vital to the Commission in facilitating impartial investigation in