[Bustillo* et al., 5(8): August, 2016] ISSN: 2277-9655 IC™ Value: 3.00 Impact Factor: 4.116 http: // www.ijesrt.com © International Journal of Engineering Sciences & Research Technology [833] IJESRT INTERNATIONAL JOURNAL OF ENGINEERING SCIENCES & RESEARCH TECHNOLOGY DEVELOPMENT OF COMPUTERIZED ELECTRONIC COUNTER AND TIMER USING LCD MONITOR IN NAVAL STATE UNIVERSITY Reynold Garcia Bustillo, Homer Ricacho Ampong Naval State University, Naval, Biliran Province, Philippines DOI: 10.5281/zenodo.60755 ABSTRACT The main objective of this study was to develop a computerized electronic counter and timer using LCD monitor to be used in cashier’s office of Naval State University, Naval, Biliran, Philippines. This study used the application rapid development as a tool in making the project. The Computerized Electronic Counter and Timer Using LCD Monitor was designed to ease the effort and boredoms of the students falling in line waiting for their turn to be entertain by the cashier in whatsoever purposes they have. It is a great help to the administrator in making the students entertain while they are waiting for their turn. It may also be a venture for the administrator to post important announcements to the students. Computerized Electronic Counter and Timer Using LCD Monitor was design taking into account various industry needs and practices. The system is an ideal solution for one service environment such as the cashier, thus optimizing the space and enhancing the office operational efficiency. Computerized Electronic Counter and Timer Using LCD Monitor is a simple and user friendly system which has teller button service whereby the teller/agent instantly calls the next customer in the queue. This system is also equipped with a ticketing dispenser, and display units alerting the customer to proceed to the available counter, video player for the customer to be entertain while waiting, and a moving text to post important announcements. Moreover, more than one single line queue systems can also be integrated together allowing more teller’s/agents to serve increasing customers. This system allows us to enhance the customer experience in any environment. There is a need of future study to enhance the implementation of this system. KEYWORDS: Computerized; Electronic Counter; LCD Monitor; Timer. INTRODUCTION In the present generation where Information Technology becomes larger and more refined as it rapidly developing, usage of electronic machines and gadgets even in the simplest way is very helpful. Development in Information Technology indeed makes our daily life easier and effortless through modernization. It is really true that with the advancement in the area of computation, the role of human had decreased drastically but not completely (Mohamad, 2007). Standing in a long queue or waiting for your turn is not anyone’s favorite activity. It is the low quality of service which results in long waits thus decreasing the efficiency of the organization. Many industries face enormous customer footfall and companies have to serve more people than it can handle. EQMS (2014) contended that consulting; customers always over estimate their wait time by 50%. Waiting is extremely frustrating, distressful and time consuming. Failure in meeting the time service expectation of a customer leads to boredom, boredom leads to frustration, and frustration leads to argument. It is obviously the problem seen by the respondents in any transactions at the Naval State University especially at the cashier during enrolment and examination period.