Differences in the Perceived Effectiveness of Influence
Tactics Among Jews and Arabs: The Mediating Role of
Cultural Values
1
E Q
Alqasemi Academy
Baqa-El-Gharbia, Israel
A T
2
R W-M
Behavioral Studies and
Organizational Behavior
Netanya Academic College
Netanya, Israel
The study investigates differences between Jewish and Arab employees vis-à-vis their
evaluation of the effectiveness of several influence tactics, and examines whether
these differences are mediated by cultural differences. Rational persuasion was the
only influence tactic that was evaluated as more effective by Jewish employees, in
comparison with Arab employees. In contrast, ingratiation, pressure, and coalition
were evaluated as more effective by Arab employees, in comparison with Jewish
employees. Regarding cultural values, we found indulgence higher among Jewish
employees than among Arabs, whereas uncertainty avoidance was higher among
Arab employees. Examination of the mediating processes indicates that even after
removing the influence of cultural values, Arab employees still judged these 3 tactics
as more effective than did Jewish employees.
One of the most powerful factors that impacts managerial effectiveness is
the manager’s ability to influence subordinates to reach their work goals
(Greiner & Schein, 1988; Yukl, 2006). As organizations conduct more cross-
national business, there is a growing need to examine the impact of cultural
values on the influence behavior (i.e., influence tactics) of managers. Cultural
values have been shown to generate variation on individual-level constructs,
such as job satisfaction, well-being, and motivation; as well as interindividual
constructs, such as conflict management, leadership behaviors, and justice
allocation (for recent reviews, see Gelfand, Erez, & Aycan, 2007; Kirkman,
Lowe, & Gibson, 2006; Tsui, Nifadkar, & Ou, 2007). Thus, it is conceivable
to search for similar effects on influence tactics employed by managers.
1
The authors express their gratitude to Gary A. Yukl for his help in forming the conception
of the present study. The first two authors contributed equally to this paper.
2
Correspondence concerning this article should be addressed to Aharon Tziner, Behavioral
Studies and Organizational Behavior, Netanya Academic College, Netanya. E-mail: atziner@
netanya.ac.il
1
Journal of Applied Social Psychology, 2011
© 2011 Wiley Periodicals, Inc.
doi: 10.1111/j.1559-1816.2011.00832.x