Journal of Marketing Theory and Practice, vol. 15, no. 1 (winter 2007), pp. 79–90.
© 2007 M.E. Sharpe, Inc. All rights reserved.
ISSN 1069-6679 / 2006 $9.50 + 0.00.
DOI 10.2753/MTP1069-6679150106.
MODELING INFLUENCES ON IMPULSE PURCHASING BEHAVIORS
DURING ONLINE MARKETING TRANSACTIONS
Xiaoni Zhang, Victor R. Prybutok, and David Strutton
The online shopping environment still represents a comparatively new, and largely unexplored, market-
ing channel. Not surprisingly, little is understood regarding the nature of and influences on impulsive
consumer purchases during online marketing exchanges. This paper investigates these and related issues.
Associated results tentatively suggest that significant relationships may exist between gender, subjective
norms, consumer impulsivity, purchase intention, and actual purchase behavior in online marketing
environments. Managerial and theoretical implications are developed and discussed.
Xiaoni Zhang (Ph.D., University of North Texas), Assistant Pro-
fessor of Information Systems, College of Informatics, Northern
Kentucky University, Highland Heights, KY, zhangx@nku.edu.
Victor R. Prybutok (Ph.D., Drexel University), Regents Professor
of Decision Sciences and Director of the Center for Quality and
Productivity, College of Business Administration, University of
North Texas, Denton, TX, prybutok@unt.edu.
David Strutton (Ph.D., University of Mississippi), Professor
and Chairperson of the Department of Marketing and Logistics,
College of Business Administration, University of North Texas,
Denton, TX, strutton@unt.edu.
Not long ago, few viable shopping options existed through
which consumers could avoid congested parking lots or
tiresome trips, out-of-stock merchandise, lengthy check-
out times, and indifferent retail service levels. At the time,
consumers had little choice but to slog ahead reluctantly.
Obviously, for increasing numbers of Web-savvy consum-
ers, such constraints no longer apply. More people than ever
have shopped online during 2005. In response, e-marketers
are increasingly pursuing promotional tactics intended to
convert Web viewers into Web customers (i.e., consumer
conversion). One approach through which such consumer
conversion might logically be initiated entails purposively
designing sites in ways that stimulate more impulsive
consumer behavior. By the time an e-shopper has reached
a site, and began thinking “I really shouldn’t” (purchase
that item), truly savvy e-marketing organizations might
have already designed its Web site to loosen consumers’
normal levels of self-control (Baumeister 2002), so long as
they are delivering appropriate value to said consumers,
of course.
The promotional tactical thrust recommended here
is consistent with traditional marketing definitions of
impulse purchasing. Such definitions long reasoned that
augmented products, rather than consumer-related factors,
provide the primary stimulus that induces consumers to
purchase impulsively (Stern 1962). Since Stern’s seminal
research, the impulse purchasing construct has emerged
as a broadly recognized social-psychological trait. It is, for
example, broadly understood that most consumers purchase
impulsively at least occasionally (Bellman, Lohse, and
Johnson 1999; Donthu 1999). Relatedly, certain purchase
circumstances are thought to inhibit impulse purchases.
Such conditions would typically entail situations in which
consumers’ self-control or self-regulatory responses are bet-
ter able to gain or retain mastery over their naturally arising
impulsive tendencies. In contrast, other purchase conditions
exist wherein consumers are more likely to yield to their
naturally arising buying impulses (Roberson, Shaver, and
Lawrence 1991). Online marketers who are better able to
discriminate between online consumption conditions that
are more (or less) likely to stimulate impulsive shopping
behaviors would clearly enjoy a competitive advantages—as-
suming that those same marketers were also able to act
strategically based on their insights. And likely, regardless of
how impulsive the typical online shopper actually is, there
are few, if any, online retailing site sponsors that would not
welcome the opportunity to create a site and a consequent
visitation experience that encouraged even more online
shopper impulsiveness.
Brick-and-mortar stores have long been designed in ways
intended to encourage impulse purchasing. In traditional
stores, it is not uncommon, for example, to hear public
announcements about great deals currently available for
only a short while. Not by accident did “blue light” spe-
cials emerge as part of the American cultural lexicon. But
absent the ability or opportunity to attract the requisite