Man In India, 96 (6) : 1691-1702 © Serials Publications
Address for communication: Nguyen Thuy Van and Dr. Aqeel Khan, Faculty of Education, Universiti
Teknologi Malaysia, Johor, Malaysia. Associate Professor Dr. Hamdan Said, International office,
Universiti Teknologi Malaysia, Johor, Malaysia
COMPONENTS OF AN ACADEMIC ADVISING PROGRAM
STANDARD FOR MALAYSIAN PUBLIC UNIVERSITIES
Nguyen Thuy Van
1
, Hamdan Said
2
and Aqeel Khan
1
Academic advising at Malaysian public universities has been in existence for more than three
decades. However, different universities have different ways of running their programs. As a
result, there is no standard academic advising program available for public universities of Malaysia.
This study intends to fill the gap by exploring the expectations of students, advisors and
administrators toward academic advising. Using qualitative research approach, the study explores
the potential standardized components which can be used for developing a program standard. The
findings of this study indicated that while each of the three groups favors the establishment of an
academic advising standard, students suggest that the responsibility of advisors be clarified and
the technological support be maintained and updated, advisors focus on assessment and rewards
as well as staff development. At the same time, administrators focus on the components leadership,
staff development, finance and assessment. Their opinions about the components of a future
standard showed varying ideas and concepts, the dominant trend being the adaptation of
international trends to the local values. The results of the study are expected to contribute to the
development of academic advising standards for Malaysian public universities.
INTRODUCTION
Academic Advising (AA) program is a process for promoting intellectual, personal,
social and career development of university students. This program is the only
planned and structured program available on the campus, where all students have
the opportunity for one-to-one interaction with academic advisors appointed by
the institutions. Academic advising, at Malaysian public universities, has been in
existence for more than three decades. However, different universities have different
ways of running their academic advising programs. As a result, there is no academic
advising program standard for the public universities of Malaysia. In fact, there is
no agreement on the standardized components for developing the academic advising
standard, leading to difficulties to evaluate the effectiveness of academic advising
programs. Without standards that leads to some problems in academic advising
and the result of less benefits for students. In some previous studies, first of all,
students usually show their felling in difficult to see the value of AA; Learning and
development outcomes from academic advising are unclear in terms of the planning
of educational periods and career development (Hussin & Khadijah, 2011; Nor,
2013; Tan, 2011); AA services are less satisfactory to students as compared to
other services in campus, due to insufficient support from advisors (Lai, 2011;