Australian Journal of Industry Research SCIE Journals Australian Society for Commerce Industry & Engineering www.scie.org.au 31 The Assessment of Patients’ Perception and Satisfaction of Waiting Time University of Maiduguri Teaching Hospital. Nwobi I.C 1 , Luntsi G β , M.S Ahmadu γ , Nkubli F.B 4 ,Kawu H.D 5 ,Dauda F 6 , A.S Moi 7 , Abubakar G. M 8 , Tahir M.B 9 1,β,4,5,7,&8 Department of Medical Radiography College of Medical Sciences, University of Maiduguri, Borno State. γ&6 Radiology Department University of Maiduguri Teaching Hospital, Maiduguri Borno State 9 Department of Surgery University of Maiduguri Teaching Hospital, Maiduguri Borno State Corresponding author’s Email address: geostuffy@yahoo.com ABSTRACT Title: The assessment of Patients’ Perception and Satisfaction of Waiting Time University of Maiduguri Teaching Hospital. Background: The patient is the most important person in the entire hospital setup and it is the duty of the health care personnel to give special attention to the management of patient to enhance effective service delivery.Waiting time is the total time from registration until consultation with healthcare personnel.It is an aspect of care that patients value most. Objectives: The aim of this study was to evaluate Patients’ perceived satisfaction with waiting time in Department of Radiology, University of Maiduguri Teaching Hospital, Borno State Nigeria. Materials and method: The study was a cross-sectional prospective survey, that targeted patients who presented at the radiology department for HSG and IVU over the period of six months with a response rate of 70%, (n=70). The mean age of the participants was γγ.6years. Data was collected using a βγ item self-completion questionnaire designed in line with the objectives of the study. Data were categorized into groups and analyzed using statistical package for social sciences version 16.0, where descriptive statistics such as the mean, percentages and frequencies were generated and tabulated. Pearson’s correlation at p<0.01(β tailed) was used to test for relationship Results: The results showed that 64.γ%, (n=45) were female while γ5.7%, (n=β5) were male, out of these, 4β.9% (n=γ0) were referred for HSG, and 57.1% (n=40) were for IVU. Among the patients referred for IVU, γ7.5%, (n=15) were female, and 6β.5%, (n=β5) were male. Waiting time (before and after investigation) and satisfaction was found to be significant at (p<0.01 β-tailed), with the waiting time. Conclusion: Insufficient number of counter service staff (Receptionist) and insufficient number of Radiologist and Radiographers were some of the factors that affect patient’s satisfaction with waiting time, as investigations and reports were delayed. Keywords: Patient, HSG, IVU, Waiting time, satisfaction. INTRODUCTION The patient is the most important person in the entire hospital setup and it is the duty of the health care personnel to give special attention to the management of patient to enhance effective service delivery 1 . Thus this is not only restricted to giving the appropriate treatment only but the patient’s time must be respected as it is one of the contributing factor that lead to poor diagnosis and sometimes even worsen the patients situation. Waiting time is the total time from registration until consultation with healthcare personnel in the radiology department and it is an aspect of health care that patients value most. patients tend to be dessatisfied with health care system for having to wait for long period of time in the waiting area β . Patient waiting time in the radiology department is a total period of time a patient spends to obtain radiologic services. This covers the time the patient is registered for investigations till the time the patient finally collects his/her diagnostic report for prognostic or further investigations γ . Hysterosalpingography (HSG) and I travenous Urography (IVU) have been observed to be among the common special radiologic examinations for which patients are referred in the Radiology Department