304 Web-Environment Elaboration for Working with ISO 9001 Documents at a Production Enterprise Igor Polyantchikov, Tatjana Karaulova, Eduard Shevtshenko, Taivo Kangilaski, Vitali Netribiitshuk Tallinn University of Technology (Estonia) poljantsikov.igor@gmail.com, tatjana.karaulova@ttu.ee, eduard.shevtshenko@ttu.ee, taivo.kangilaski@ttu.ee, vint.spec@gmail.com Abstract - One of the problems of quality management system (QMS) is control and storage of documentation, such as: procedures, instructions, forms and records. These documents are required for external and internal usage in enterprises. Currently, documentation is kept in single files and has no common system of organization consequently it makes working with them difficult. The idea of this work is to work out database for keeping all enterprise documents in one place. Database files are less expensive, more flexible, and easier to manage. In this work the mechanism of database work is presented. Info system is based on data. It is preferred that the info system is presented with a set of standard procedures or instructions for most industrial enterprises. These documents are: enterprise general documents, number of financial documents, common personnel documents and etc. Certain documents can be adapted easily for specific enterprises with small changes. The aim of the work was to elaborate a database for ISO 9001:2008 documentation. It gives the opportunity to work quickly and comfortably with documents and to get a clear idea about documents used in the enterprise. The database, elaborated in this work, is universal and is oriented for industrial enterprises. It includes a set of standard procedures, which must be adapted to specific enterprise. Thanks to the use of different modelling methods, models for describing procedures were created. Models give an overview of process understanding and analysis I. INTRODUCTION In today‘s competitive global market, for the survival of any industry, manufacturing companies need to be flexible, adaptive, responsive to changes, and be able to produce a variety of products in a short time at a lower cost [1]. Business processes are everywhere in organizations. Some have been defined with a great deal, but the vast majority of processes in a business are not well defined or documented. Organizations are turning to improving and standardizing processes as a source of competitive advantage and as a driver for improvements across the enterprise. Process management theory is not a new concept, but the ability to use technology to manage processes has really come of age. The Theory of Systems requires that management understands the organization as a whole system, a complete picture; and they must emphasize the optimisation of that system. It is essential that the aim of the system is connectivity to and understanding by all members of the organization. Moreover, the best chance of achieving that aim is when all the parts of the system are working collectively toward the aim [2]. Quality in the systems view is the result of the interactions of all parts of the system. Every organization would like to improve the way it operates, whether that means increasing market share, managing risk more effectively or improving customer satisfaction. A Quality Management System (QMS) gives the framework to monitor and improve performance in any area. ISO 9001:2008 is by far the world’s most established quality framework, currently being used by over ¾ million organizations in 161 countries, including Estonia and sets the standard not only for quality management systems, but management systems in general. One of the problems of QMS is control and storage of documentation, such as: procedures, instructions, forms and records. These documents are required for external and internal audits. Currently, documentation is kept in single files and has no common system of organization consequently it makes working with them difficult. Therefore, the main aims of the work are:  Database elaboration for ISO 9001:2008 documentation. The database allows quickly determine relationship between different ISO documents and get constant feedback of the company’s quality system.  Application of various modelling methods for describing procedures, with the subsequent analysis and improvement. For completing the above objectives, following tasks should be accomplished:  Common structure and main elements of QMS should be described.  Selection and description of the modelling and analysis methods for different QMS procedures and work instructions.  Database elaboration: designing the database; transfer of the database structure in to the management system and forms development; filling in the database; elaboration of models for procedures.