1 Challenges in managing spare parts for durable goods. An empirical study ANDREA BACCHETTI * University of Brescia Supply Chain & Service Management Research Centre Department of Industrial and Mechanical Engineering Via Branze 38, 25123 Brescia (Italy) andrea.bacchetti@ing.unibs.it Ph: 0039 030 6595213 NICOLA SACCANI ** University of Brescia Supply Chain and Service Management Research Centre Department of Industrial and Mechanical Engineering Via Branze 38, 25123 Brescia (Italy) nicola.saccani@ing.unibs.it Ph: 0039 030 3715723 (corresponding author) * Andrea Bacchetti is Ph.D. candidate at the University of Brescia. He is member of the Supply Chain & Service Management at the same university. He is member of the ASAP Service Management Forum (ASAP SMF, www.asapsmf.org ). ** Nicola Saccani is assistant professor at the University of Brescia. He is member of the Supply Chain & Service Management at the same university. He is member of and director of the Household Appliances section of the ASAP Service Management Forum (ASAP SMF, www.asapsmf.org ).