This article was downloaded by: [130.39.209.60] On: 07 January 2015, At: 10:36 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK Click for updates Western Journal of Communication Publication details, including instructions for authors and subscription information: http:/ / www.tandfonline.com/ loi/ rwjc20 The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement Graham D. Bodie a , Andrea J. Vickery b , Kaitlin Cannava b & Susanne M. Jones c a Department of Communication Studies , Louisiana State University and Agricultural & Mechanical College and Visiting Associate Professor in the School of Media and Communication, Korea University , Seoul , South Korea b LSU A&M c Communication in the Department of Communication Studies , University of Minnesota , Twin Cities Published online: 03 Jan 2015. To cite this article: Graham D. Bodie , Andrea J. Vickery , Kaitlin Cannava & Susanne M. Jones (2015): The Role of “ Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement, Western Journal of Communication, DOI: 10. 1080/ 10570314. 2014. 943429 To link to this article: ht t p:/ / dx.doi.org/ 10.1080/ 10570314.2014.943429 PLEASE SCROLL DOWN FOR ARTICLE Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in the publications on our platform. However, Taylor & Francis, our agents, and our licensors make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Taylor & Francis. The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising out of the use of the Content.