International Conference on Product Focused Software Process Improvement Oulu, Finland, June 22 - 24, 1999 Edited by Markku Oivo VTT Electronics Pasi Kuvaja University of Oulu, Department of Information Processing Science Organised by VTT Electronics University of Oulu VTT SYMPOSIUM 195 Keywords: software process improvement, software quality management, product quality, software engineering TECHNICAL RESEARCH CENTRE OF FINLAND ESPOO 1999