STUDIA UNIVERSITATIS BABES-BOLYAI, NEGOTIA, LIV, 2, 2009 A STUDY ON ANTI-DIABETIC DRUG DELIVERY FROM PHARMACIES CLAUDIU MORGOVAN 1 , SMARANDA COSMA 2 , STELIANA GHIBU 3 , MARIUS BOTA 4 , CĂLIN BURTA 5 , CONSTANTIN POLINICENCU 6 ABSTRACT. During 2004-2006 anti-diabetic drug delivery was done through centralized procedure, national auction just through hospital pharmacies. Starting with October 1 st , 2006, their delivery has decentralized through community pharmacies. The present study was carried out through 100 questionnaires in pharmacies in 6 counties from the North-Western part of Romania. The study shows that both urban and rural pharmacies delivery both oral anti-diabetic drugs and insulin’s. Aspects such as: preferred distributors, time of delivery, the most requested products, collaboration between physicians and pharmacists, pharmacists’ grievances, communication with patients etc have been identified. Keywords: antidiabetic brands, drug delivery, pharmacy channel Introduction The questionnaire is a tool used for identifying various problems, determining the clients’ degree of satisfaction as well as for correlating the various market data resulted from different studies. Currently, the delivery of hypoglycaemic drugs is done through urban or rural open-circuit pharmacies. This system of delivery, which has been into practice since 01.10.2006 for OADs (oral 1 PhD, Head-Pharmacist, SC A&A Medical SRL, Tăietura Turcului No. 47, 400221 Cluj-Napoca, Romania, Phone: +40-264-427197, Email: claudiumorgovan@yahoo.com 2 PhD, Associate Professor, Babe-Bolyai University, Faculty of Business, Horea Street No. 7, 400174 Cluj-Napoca, Romania, Phone: +40-264-599170, E-mail: smaranda.cosma@tbs.ubbcluj.ro 3 PhD, Teaching assistant, „Iuliu HaŃieganu” University of Medicine and Pharmacy, Cluj-Napoca, Faculty of Pharmacy, Victor Babe Street No. 41, 400010 Cluj-Napoca, Romania, Phone: +40- 264-591302, Email: stelianaghibu@yahoo.com 4 PhD Student, Teaching assistant, Faculty of Business, Babe-Bolyai University, Horea Street No. 7, 400174 Cluj-Napoca, Romania, Phone: +40-264-599170, E-mail: marius.bota@tbs.ubbcluj.ro 5 PhD, Lecturer, „Victor Babe” University of Medicine and Pharmacy Timioara, Eftimie Murgu Street No. 2, 300041 Timioara, Romania, Phone: +40-256-494604, Email: calin.burta@gmail.com 6 PhD, Professor, „Iuliu HaŃieganu” University of Medicine and Pharmacy, Cluj-Napoca, Faculty of Pharmacy , Ion Creangă Street No. 12, 400010 Cluj-Napoca, Romania, Phone: +40-264-430527, Email: polinicencu@yahoo.com