Qualitative Inquiry
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© The Author(s) 2015
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DOI: 10.1177/1077800414566686
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Article
Research participants are not “cultural dopes” (Giddens,
1979, p. 71)—rather, “they can give cogent reasons for their
intentions and actions, and generally demonstrate a sophis-
ticated (although not necessarily social scientific) under-
standing of the situations they inhabit” (Kemmis &
McTaggart, 2000, p. 573). Unfortunately, all too often in
our interview practices, we are so busy listening for under-
standing, we gloss over situations in which participants rec-
ognize, reflect on, and sometimes create spaces for change
in their own viewpoints.
This project began with our interest in instances of par-
ticipants’ self-reflexivity and self-interrogation across sev-
eral research studies. While conducting interviews, we
became fascinated by occasions where participants engaged
in spontaneous self-reflexivity about their responses, some-
times going so far as to rethink or revise espoused beliefs
and opinions, even after an initial certainty or steadfastness.
For example, one young boy, after suggesting he would
never want to be a full-time homemaker, suddenly realized
that perhaps his future wife may also want to avoid this fate.
With this interest in mind, we returned to our interview
transcripts to explicitly identify these moments of self-
reflexivity and transformation. It is our belief that such
occurrences demand attention, not only in their potential for
understanding transformation but also for the richness
available when participants explicitly work through their
own process of sensemaking.
We, like many qualitative scholars, approach our craft
with a basic assumption of reality as a communicative con-
struction (e.g., Holstein & Gubrium, 1997; Kvale, 1996;
Lindlof & Taylor, 2002; Tracy, 2013). That said, it seems all
too often this social constructionist ontology is lost in the
actual practice of conducting research. Hyde and Bineham
(2000) explain,
while many of us understand [social constructionist] theory, far
fewer of us live it . . . We spend much of our lives struggling
with the way things “are,” rather than savoring the malleability
that a constitutive view of language, fully distinguished, might
lend our world. (p. 214)
The widely accepted practice of interviewing as a
method for empirical research is often treated as a reporting
process where the truth is “out there” to be discovered,
rather than a “transform[ation of] information into shared
experience” (Denzin, 2001, p. 24). From a communication
transmission model (e.g., Corman, Trethewey, & Goodall,
566686QIX XX X 10.1177/1077800414566686Qualitative InquiryWay et al.
research-article 2015
1
Villanova University, PA, USA
2
Arizona State University, Phoenix, USA
Corresponding Author:
Amy K. Way, Department of Communication, Villanova University, 800
Lancaster Ave., Villanova, PA 19085, USA.
Email: amy.way@villanova.edu
Dialogic Interviewing and Flickers of
Transformation: An Examination and
Delineation of Interactional Strategies
That Promote Participant Self-Reflexivity
Amy K. Way
1
, Robin Kanak Zwier
1
, and Sarah J. Tracy
2
Abstract
This article identifies practices in qualitative interviews that evoke research participant reflexivity and change. By engaging
interviews in a dialogic manner, researchers can encourage participant perspective-taking and non-judgmental involvement
that can lead to flickers of transformation. The study draws on empirical material from three different projects to locate
critical incidents of dialogic interviewing. We propose a typology of dialogic interviewing strategies that accompany
reflexivity—namely, (a) probing questions, (b) member reflections, and (c) counterfactual prompting. These strategies
illustrate the transformative power of dialogic interviewing and serve as a guide for researchers who desire their interviews
to not only be methods for gathering knowledge but also methods for intervention and critical reflection.
Keywords
dialogue, interviewing, qualitative methodology, reflexivity, transformation
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