International Journal of New Technology and Research (IJNTR) ISSN:2454-4116, Volume-2, Issue-4, April 2016 Pages 127-129 127 www.ijntr.org Abstract— Passenger information system (PIS) is very important to ease pedestrian while travelling in the integrated station which can encourage them to leave their private vehicle. It is part of sustainable element in station design. The main objective of this study is to determine the performance of passenger information in integrated rail transit station at Masjid Jamek based on pedestrian movement in station. Pedestrians’ movement at several critical intersections in the station were recorded and observed through video observation. The video are then been analyzed based on the pedestrians movement delays in the station and level of service (LOS) will be given based on the delays. From the results, LOS for weekdays were slightly better than weekend may due to the passengers who commutes through the station are already familiar with the station layout since they are the frequent commuters for the related transit. PIS provided in the station can be improved more in future to encourage the private vehicle drivers to change their mode of transport to public transport especially light rail transit which currently cater most of urban commuters in Klang Valley. This can help to reduce the traffic congestions and carbon emissions on the road. Index Terms— Level of service, passenger information system, pedestrian movement. I. INTRODUCTION In city centre, public transportation plays an important role in commuting urban people from one place to another place. Furthermore, the public transportation has a proven record of reducing congestion and carbon emissions [1]. The high number of public transportation ridership has encouraged the transit operator to deliver effective services. One of efficient criteria of an integrated station is based on the quality of the information provided to the passengers since integrated station is one of the critical stations in terms of passenger route choice which it combined two or more transportation subsystem or modes. A good service which delivered to the pedestrians will encourage more people to travel to places through public transportations. In other words, passenger information system is one of important element in delivering Mohd Zakwan Ramli, Civil Engineering Department, College of Engineering, Universiti Tenaga Nasional, Kajang, Malaysia, Wong Jee Khai, Civil Engineering Department, College of Engineering, Universiti Tenaga Nasional, Kajang, Malaysia. Nor Baizura Hamid, Diploma Studies Center, Universiti Tun Hussein Onn Malaysia, Batu Pahat, Malaysia. Ummi Nadiah Ibrahim, Civil Engineering Department, College of Engineering, Universiti Tenaga Nasional, Kajang, Malaysia. the effective service to the public transport users and it is part of sustainable design criteria [2]. The main objective of this study is to determine the performance of passenger information in integrated rail transit station at Masjid Jamek based on pedestrian movement in the station which the delay results were compared with level of service (LOS) for pedestrian which stated in Highway Capacity Manual [3]. This study was focused in integrated station because integrated stations are more complex compared to the normal stations and it was also focused on several critical intersection in the station where the efficient and accurate passenger information are highly needed to ease the pedestrians to find the right way for them to go. II. LITERATURE REVIEW A. Station area and passenger flow identification The structure of a station depends on the surrounding environment (e.g. terminal or transfer station, connecting to other underground interests), so it is important to understand the station structure and identify the station areas. Basically, the station areas include entrance/exit, concourse area, platform and connecting (path, tunnel, stair or elevator) between them. All the identified areas and their connections should be clear and definite to fully illustrate the station structure, and further can proceed to determine the passenger flows in the station [4]. There could be different information demands based on the traveling scopes and station areas. Therefore, it is very important and mandatory to provide complete information along the passenger flows on each traveling scope, respectively, ensuring a consistent and systematic design of the passenger information system [5]. B. Passenger Information System Information system that should be provided to the passengers in a transit station are posted system information, real time schedule information, and way finding information, video security monitors, call box emergency, and elevator information availability. Signage is part of information system and it play an important roles to passenger movement in a transit station. Signage types could be defined and classified in many ways according to different principles and standards. In this study, for a purpose of generating an information system in one station, signs are classified into three categories which are guidance signs, normative signs, Level of Service For Pedestrian Towards The Performance of Passenger Information in Integrated Rail Transit Station: Sustainable Criteria For Station Design R. M. Zakwan, W. J. Khai, N. B. Hamid, U. N. Ibrahim