FULL PAPER PROCEEDING Multidisciplinary Studies Available online at www.academicfora.com Full Paper Proceeding BESSH-2016, Vol. 318- Issue. 21, 1-10 ISBN 978-969-670-940-4 *All correspondence related to this article should be directed to Michał Chmielecki from Spoleczna Akademia Nauk, Poland Email: mjchmielecki@gmail.com © 2016 The Authors. Published by Academic Fora. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/) Peer-review under responsibility of the Scientific & Review committee of BESSH-2016. BESSH-16 The Positives of Cross-cultural Interactions in BPO industry – Case Study of Indian Subsidiary Operating in Poland Michał Chmielecki* Spoleczna Akademia Nauk, Poland Abstract The author attempts to explore the positives of cross-cultural interactions in multicultural organizations such as multinational companies (MNCs) and multicultural teams (MTs). The research was carried in the Indian subsidiary operating in Poland. The prior research has generally accentuated problems in relationships among foreigners and less effort has been made so far to examine the benefits flowing from multiculturalism. Therefore, there is a need to fill in the gap identified above by providing evidence that professional contacts with representatives of different national cultural circles may be very fruitful for both multicultural organizations as well as individuals who are employed by them. The initial results study suggests that the following major positives can be obtained due to cultural diversity, namely 1) personal growth; 2) more creativity and innovation due to, among other factors, enhanced learning; 3) flexibility in working styles; 4) more effective communication; 5) individual benefits; and finally 6) confrontation with stereotypes. © 2016 The Authors. Published by Academic Fora. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/) Peer-review under responsibility of the Scientific & Review committee of BESSH- 2016. Keywords― Cross-Cultural Interactions, Cultural Diversity, Multicultural Teams, BPO, Outsourcing, Multiculturalism, Multinational Companies, Value-in-Diversity Hypothesis Introduction The internationalization of business transactions is not a new phenomenon in the global economy. In today’s turbulent environment, characterized by growing business and technological uncertainties, corporations are faced with various new challenges (Chmielecki, 2009). International business development tends to become a condition of existence of many firms, often regardless of size or scope of activity (Chmielecki, 2013). The organization of market places has shifted from market-based hierarchical models to hybrid arrangements involving growing role of vendor participation. These new market structures have led to Business Process Outsourcing (BPO) gaining more and more importance among new forms of business to business exchanges. The internationalization of business has led to a growing importance of international human resource management (IHRM) (Desatnick and Bennet 1977, Evans et al. 2002). International assignments in multinational corporations (MNCs) over the last few decades have increased. Consequently, expatriation has become a significant IHRM issue for MNCs as well as other organizations with an international scope (Osman-Gani & Tan, 2005). What is more. organizations are increasingly outsourcing many of their business processes through external service providers. The current Business Process Outsourcing market is predicted to continue growing at around 25% annually. BPO in India and Poland The BPO has gain credibility in recent times. With the concepts of lean and agile corporations BPO offer a viable alternative to traditional processes. Business Process Outsourcing is a broad term referring to outsourcing in all fields. It is a method of subcontracting various business-related operations to a third party. BPO is one of the fastest growing segments of Information Technology Enabled Services (ITES) industry in India. BPO industry in India is progressing at an enormous speed. The industry accounts for a revenue of US$39.6 bn and has emerged as one of the largest private industries providing direct employment to over 1.6 million professionals. The potential for Poland to become an interesting location for advanced BPO services exists. Looking at the pool of educated resources, Poland stands out. And recent investments demonstrate that investors expect the industry to grow further.