See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/247523283 Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model Article in Service Industries Journal · July 1991 DOI: 10.1080/02642069100000049 CITATIONS 365 READS 5,846 2 authors, including: Chris Ryan The University of Waikato 303 PUBLICATIONS 5,802 CITATIONS SEE PROFILE All content following this page was uploaded by Chris Ryan on 28 October 2014. The user has requested enhancement of the downloaded file.