See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/234816022 Experiences of an in-service Wizard-of-Oz data collection for the deployment of a call-routing application Article · January 2007 DOI: 10.3115/1556328.1556336 CITATIONS 8 READS 18 4 authors, including: Robert Eklund Linköping University 92 PUBLICATIONS 281 CITATIONS SEE PROFILE All content following this page was uploaded by Robert Eklund on 26 August 2015. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.