Finally, Colin Eden and Chris Huxham, both professors at the Strathclyde Graduate School of Business, provide a look at action research as a way to bring about change in organizations. Characteristics of action research include an integral involvement of the researcher with the intent to change the organization. This chapter describes action research very well and notes its shortcomings as well as its strengths. Overall, this text would work well as a supplement in a management research class, but not as a main text. The second section of the text is very valuable on its own for doctoral students embarking on their journey into research writing. The chapters on research techniques are not sufficiently in depth for a master’s or doctoral level class on research techniques, although they do provide a helpful overview of qualitative and quantitative methodologies. Nancy Rossiter School of Library and Information Science, Simmons College, 300 The Fenway, Boston, MA 02115-5898, USA E-mail address: nancy.rossiter@simmons.edu doi:10.1016/j.lisr.2003.12.006 Inside Interviewing: New Lenses, New Concerns edited by James A. Holstein and Jaber F. Gubrium. Thousand Oaks, CA: Sage Publications, 2003. 536 pp. $49.95 (paperback). ISBN 0-7619-2851-0. While texts on the subject of research methods abound, this collection of papers on a range of diverse topics specifically related to interviewing makes a strong contribution to the field. The editors’ introduction is excellent, providing a brief history of interviewing as a research technique and highlighting many of the issues that concern today’s research interviewers. Holstein and Gubrium relate modern interviewing to our surveillance society and argue that aside from its use by academic researchers, now the interview is central to who we are as a society. They address many of the thorny questions surrounding the relationship between researcher and participant, including subject position, subjectivity, and the constructions, voices, and empowerment of interview participants. These issues form a theoretical basis for the contributed papers constituting this volume, which is divided into four parts: ‘‘Subjects and Respondents,’’ Technical Concerns, ‘‘Analytic Options,’’ and ‘‘Representational Issues’’. From these titles, it should be clear that layered atop the central focus on philosophical debates in research methodology, this volume also provides very practical advice on methods and many ‘‘how-to’’ examples. The first part, ‘‘Subjects and Respondents,’’ includes seven papers that focus, in turn, on specific interview subjects, such as men, and older people. The second part, ‘‘Technical Concerns,’’ includes papers on Internet interviewing and transcription quality, for example. ‘‘Analytic Options’’ focuses on a small range of approaches to data analysis, including grounded theory analysis and institutional ethnography. This part, in particular, Reviews 289