See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/222708588 Customer Loyalty in E-Commerce: An Exploration of Its Antecedents and Consequences Article in Journal of Retailing · March 2002 DOI: 10.1016/S0022-4359(01)00065-3 CITATIONS 911 READS 460 3 authors, including: Srinivasan Karunamoorthy Dr. Mahalingam College of Engineering and Technology 14 PUBLICATIONS 2,236 CITATIONS SEE PROFILE All content following this page was uploaded by Rolph E. Anderson on 21 January 2014. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.