See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/222652269 Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market Article in Telecommunications Policy · May 2001 DOI: 10.1016/S0308-5961(00)00097-5 CITATIONS 312 READS 4,403 3 authors, including: Torsten J. Gerpott University of Duisburg-Essen 146 PUBLICATIONS 1,187 CITATIONS SEE PROFILE All content following this page was uploaded by Torsten J. Gerpott on 13 January 2014. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.