See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/8410470 Hospital service quality: A managerial challenge Article in Leadership in Health Services · February 2004 DOI: 10.1108/09526860410532784 · Source: PubMed CITATIONS 64 READS 326 4 authors, including: Some of the authors of this publication are also working on these related projects: Role of Work Family Balance and Supports to mitigate Work Family Conflict. View project Mohani Abdul Universiti Putra Malaysia 14 PUBLICATIONS 156 CITATIONS SEE PROFILE All content following this page was uploaded by Mohani Abdul on 17 March 2015. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.