See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/2479321 Automatic Prediction Of Problematic Human- Computer Dialogues In `how May I Help You?' Article · November 1999 Source: CiteSeer CITATIONS 16 READS 18 5 authors, including: Marilyn A. Walker University of California, Santa Cruz 217 PUBLICATIONS 7,180 CITATIONS SEE PROFILE Allen L. Gorin MIT 102 PUBLICATIONS 1,823 CITATIONS SEE PROFILE Diane Litman University of Pittsburgh 221 PUBLICATIONS 6,296 CITATIONS SEE PROFILE All content following this page was uploaded by Marilyn A. Walker on 24 July 2013. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.