Mr. Mangesh D. Jadhao. Int. Journal of Engineering Research and Application www.ijera.com ISSN : 2248-9622, Vol. 6, Issue 12, ( Part -4) December 2016, pp.39-43 www.ijera.com 39|Page Service Quality Challenges in an Indian Automobile Service Industries Mr. Mangesh D. Jadhao*, Dr. Arun P. Kedar** *( PhD Research Scholar, BapuraoDeshmukh College of Engineering, Wardha,RTM Nagpur University ,India.) ** (Professor, Mechanical Engineering Department,Dr. BabasahebAmbedkar College of Engineering &Research, Nagpur,India.) ABSTRACT Market scenario in past decade changes very fast due to computation in a market. Changing a technology and launching new models in market are as per customer demand. Providing service quality is a big task to many organizations. Today automobile service sector faces many problems due to increase of customer expectation from branded company. This study overview the challenges faced by an Indian automobile service sector and find the various gaps which will directly or indirectly affects on service quality and factor which affects the service. The paper concludes with the gaps that affects on current position of four wheeler service industries their market share in automobile service industries. Keywords:Service Quality, Challenges, Market Share. I. INTRODUCTION Indian economy is classified in three sectors — Agriculture and allied, Industry and Services. Agriculture sector includes Agriculture (Agriculture proper & Livestock), Forestry & Logging, Fishing and related activities. Industry includes Manufacturing (Registered & Unregistered), Electricity, Gas, Water supply, and Construction. Services sector includes Trade, repair, hotels and restaurants, Transport, storage, communication & services related to broadcasting, Financial, real estate & Community. The services sector in India has remained the most vibrant sector in terms of contribution to national and state incomes, trade flows, FDI inflows, and employment. According to the Economic Survey 2015-16, the services sector contributed almost 66.1% of its gross value added growth in 2015-16 becoming the important net foreign exchange earner and the most attractive sector for FDI (Foreign Direct Investment) inflows. Despite the slowdown in the post crisis period (2010-14) India showed the fastest service sector growth with a CAGR (Compound Annual Growth Rate) of 8.6% followed by China at 8.4%. In 2014 India‘s services sector growth at 10.3% was noticeably higher than China at 8.0%. As per the ILO (International LabourOrganisation) report on ―Global Employment and Social Outlook : Trends 2015‖ job creation in the coming years will be mainly in the service sector. The Auto Sector in India is set to continue in its growth trajectory for the next five years and India is an increasingly favorite destination for Global Majors looking at emerging market. The Indian auto industry is one of the largest in the world. The industry accounts for 7.1 per cent of the country's Gross Domestic Product (GDP). As of FY 2014-15, around 31 per cent of small cars sold globally are manufactured in India. In global way Indian automobile sector, as RESEARCH ARTICLE OPEN ACCESS