See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/259384868 ROI: Drilling Down on Cost-Benefit Components Article · December 2013 CITATIONS 0 READS 103 3 authors: Some of the authors of this publication are also working on these related projects: DEVELOPING LEARNER SKILLS in the 21st CENTURY View project Dustin Bessette National Graduate School of Quality Managem… 32 PUBLICATIONS 19 CITATIONS SEE PROFILE Sharon L Burton National Graduate School of Quality Managem… 44 PUBLICATIONS 21 CITATIONS SEE PROFILE Kim L Brown-Jackson The National Graduate School of Quality Mana… 18 PUBLICATIONS 56 CITATIONS SEE PROFILE All content following this page was uploaded by Dustin Bessette on 21 December 2013. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.