See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/228197820 'Like Building a New Motorway': Establishing the Rules for Ethical Email Use at a UK Higher Education Institution Article in Business Ethics A European Review · December 2003 DOI: 10.1111/1467-8608.00257 CITATIONS 7 READS 47 1 author: Laura J. Spence Royal Holloway, University of London 60 PUBLICATIONS 1,990 CITATIONS SEE PROFILE All content following this page was uploaded by Laura J. Spence on 08 January 2017. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.