See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/235264685 Best practices in achieving a customer- focused culture Article in Benchmarking An International Journal · July 2007 DOI: 10.1108/14635770710761889 CITATIONS 15 READS 372 3 authors, including: Robin Mann Massey University 50 PUBLICATIONS 698 CITATIONS SEE PROFILE All content following this page was uploaded by Robin Mann on 02 July 2014. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.