See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/221026321 The Need for a Customer-centric Approach for Services Development and Operation in the Brazilian Telecommunications... Conference Paper · January 2007 DOI: 10.1109/ICDS.2007.40 · Source: DBLP CITATION 1 READS 38 2 authors, including: Some of the authors of this publication are also working on these related projects: CEST - Centro de Estudos Sociedade e Tecnologia View project Edison Spina University of São Paulo 33 PUBLICATIONS 6 CITATIONS SEE PROFILE All content following this page was uploaded by Edison Spina on 16 January 2017. The user has requested enhancement of the downloaded file. All in-text references underlined in blue are added to the original document and are linked to publications on ResearchGate, letting you access and read them immediately.