TEM Journal. Volume 5, Issue 4, Pages 487-491, ISSN 2217-8309, DOI: 10.18421/TEM54-12, November 2016.
TEM Journal – Volume 5 / Number 4 / 2016. 487
The Effects of the Training of Human
Resources in the Banking Sector in the
Country on their Productivity
and Effectiveness
Aleksandra Cibreva-Jovanovska
1
, Biljana Buzlevski
1
, Aleksandar Dejanovski
1
Irena Korubin
1
1
MIT University-Skopje, 3-ta Makedonska Brigada b.b., Skopje, R.Macedonia
Abstract - The purpose of this paper is to investigate the
conditions of the work force in financial institutions, i.e.
banks in the country. The focus of attention is focused
on the training of employees as a key factor in achieving
the high performance and employee development, and
thus higher wages. This means that certain banks are
supporting the payment of short-term bonuses and
premiums, and the others, valuing proportional growth
in wages over time, based on a fair evaluation of the
development of each bank employee.
Keywords – Human recourses, banking sector,
training.
1. Introduction
Managing human resources comes from the Stone
Age, when the tribes chose their elders. Later in China
were applied tests for evaluating employees, and
implementation of staff training was applied even in
Ancient Greece.[1]
Lately, all these features are part of the management
of human resources. Great industrial revolution in the
late XIX century contributed to the establishment of
special departments which are responsible for the
DOI: 10.18421/TEM54-12
https://dx.doi.org/10.18421/TEM54-12
Corresponding author: Aleksandar Dejanovski,
MIT University-Skopje, Skopje, R.Macedonia
Email: dejanovski_a@yahoo.com
© 2016 Aleksandra Cibreva-Jovanovska et al.
Published by UIKTEN.
This work is licensed under the Creative Commons
Attribution-NonCommercial-NoDerivs 3.0 License.
The article is published with Open Access at
www.temjournal.com
care and improvement of their employees, especially
in organizations with more than 100 employees. The
way it is performed depends on the characteristics,
abilities and skills that their employees possess. The
same happens in organizations with fewer than 10
employees, where the training and advancement of the
employees is being performed by outsources.
2. Importance of training
In a highly competitive economic context,
characterized by such phenomena as the globalization
of markets, changing customer demands and
increasing product-market competition, people and
the way they are managed acquire greater importance
because many other sources of competitive success
are less powerful. But, to achieve competitive success
through people involves changing our way of thinking
about employment relationships. It means
successfully working with people, and seeing HR as a
source of competitive advantage rather than as merely
a cost (Peffer, 1994).[2]
HRM is important part of the organization. This
sector is managing all the staff and employees, from
recruiting, selection, training, developing and
retaining in the organization.
Billions of dollars are spent each year in training
in an effort to increase productivity so businesses can
stay competitive in the face of fierce global
competition and a rapidly changing environment.[3]
“TraininР can bО dОПinОd as thО systematic process
of enriching and expanding the knowledge, skills and
attitudes of people to provide better and more efficient
performance of the work at the specific
workplacО.”[4]
The organization should do the training to all of
employees to increase the performance, if it wants to
keep up with changes. People need to learn
continuously and don’t stop whОn thОy Пinish
compulsory education, especially when talking about