IJRSS Volume 4, Issue 3 ISSN: 2249-2496
_________________________________________________________
A Quarterly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories
Indexed & Listed at: Ulrich's Periodicals Directory ©, U.S.A., Open J-Gage, India as well as in Cabell’s Directories of Publishing Opportunities, U.S.A.
International Journal of Research in Social Sciences
http://www.ijmra.us
350
August
2014
STUDENTS’ PERCEPTION OF SERVICE QUALITY IN
HOSPITALITY EDUCATION: A COMPARATIVE STUDY
Rajeev Sharma (UGC-JRF-Ph.D. Research Scholar)
*
Naveen Aggarwal (UGC-JRF-Ph.D. Research Scholar)*
Sumant Sharma (Asst. Professor)*
Abstract
With the advent of 21
st
century, the whole education sector is in upswings with increase
in educational institutions and universities across the entire nation. But has it increased the
standard of education per se?, a pertinent question to be asked. Hospitality education too, like
others has seen a major upswing with institutions providing hospitality education mushrooming
all over the country.
Having said that, it must also be noted that there is essentially a gap between industry and
academia where often, the students‟ perception towards hospitality education as a whole is not
very heartening. This research paper analyzes the students‟ perception particularly at
Kurukshetra University, Kurukshetra campus wherein their perception was studied on the basis
of different variables. The study is based on the premise that graduates and post graduates will
have divergent perception and so would students‟ of tourism and hotel management. The
questionnaire asking students to rate the education has been tested using Chronbach alpha and
the resultant data is analyzed through „t‟ test and ANOVA.
Key Words; Hospitality Education, Service Quality, Training and development.
*
Department of Tourism & Hotel Management, Kurukshetra University, Kurukshetra.