FEATURED ARTICLE
Postfeedback Development
Perceptions: Applying the Theory
of Planned Behavior
Alma McCarthy, Thomas Garavan
The primary purpose of management development programs is perfor-
mance improvement at an individual and organizational level. Performance
improvement results from knowledge, skill, or ability enhancement. An
important intervention in management development is the use of 360-degree
or multisource feedback (MSF), which leads to more effective career devel-
opment activity resulting from enhanced self-awareness. The research model
used to investigate self-reported postfeedback management development
behavior is derived using the theory of planned behavior. The findings reveal
that perceptions of the accuracy of MSF, cynicism, perceived organizational
support, and age are significant predictors of postfeedback development
behavior. The implications for research and practice are set out.
Human resource development is now considered a key human resource activ-
ity that can add value to organizations in terms of increased organizational effi-
ciency and effectiveness. Some authors report that investment in training and
development is a determinant of organizational performance and economic
growth (Jeffrey, 1995; Mabey & Ramirez, 2005; Winterton & Winterton,
1997). The primary purpose of management development programs is per-
formance improvement at an individual and organizational level. Performance
improvement results from knowledge, skill, or ability enhancement. DeNisi
and Kluger (2000) argue that it is widely accepted that feedback is essential
for improving performance. Multisource feedback (MSF) has become a popular
management development technique and is found in many organizations today
(Brett & Atwater, 2003; Brutus & Derayeh, 2002; Greguras, Ford, & Brutus, 2003;
Mabey, 2001; Maurer, Mitchell, & Barbeite, 2002; Waldman & Atwater, 1998).
HUMAN RESOURCE DEVELOPMENT QUARTERLY, vol. 17, no. 3, Fall 2006 © Wiley Periodicals, Inc.
Published online in Wiley InterScience (www.interscience.wiley.com) • DOI: 10.1002/hrdq.1173 245