Organization theory sometimes has the appearance
of an overgrown field in which rival gardeners
compete to plant ever-new hybrid varieties with
little attention to the practical usefulness of the
plants. Some years ago a president of the Academy
of Management assailed the whole field of man-
agement for its failure to deliver on its promise of
relevance to practitioners. Management research
was, he wrote, ‘an incestuous, closed loop’ within
which researchers talked only to each other
(Hambrick, 1994, p. 13). This theme is echoed in
the current reflections of Starkey and Madan
(2001) who call for several dramatic steps to
remedy what they see as a crisis of relevance.
First, they call for the inclusion of practitioners
in the planning and execution of management
research. Second, they ask business schools to
follow the examples set by corporate training
centres such as McDonald’s Hamburger Univer-
sity in terms of emphasizing skill development
rather than arcane research topics. Third, they
call for greater emphasis on the convenient
packaging of knowledge in terms of web-based
deliverables and on-site corporate programmes as
opposed to a continuing focus on campus-based
academic programmes.
Starkey and Madan are not alone in their
critique. Writers have assailed various organ-
ization theories because they are bad for practice
(Ghoshal and Moran, 1996) or because they are
opposed to the interests of managers (Donaldson,
1995). Other branches of management knowledge
(such as strategy) may have implications for prac-
tice, but the idea of offering lessons from organ-
ization theory strikes many people as risible. At
the risk of creating laughter, therefore, we propose
to show that even organization theory, this much-
maligned corner of the management jungle, con-
tains surprisingly powerful insights for practitioners.
Starkey and Madan foresee the demise of the
business school unless researchers hand over to
practitioners the power to set the research agenda.
In contrast, we foresee an increasing impatience
with trivial ideas focused on short-term organiza-
tional performance. We sense a hunger among
both academics and practitioners for theory-based
British Journal of Management, Vol. 12, Special Issue, S55–S59 (2001)
© 2001 British Academy of Management
The Consolations of Organization Theory
Martin Kilduff and Mihaela Kelemen*
The Pennsylvania State University, 403 Beam Building, University Park, PA 16802, USA
email: Mkilduff@psu.edu
*Department of Management, University of Keele, Newcastle-Under-Lyme, North Staffordshire, ST5 5BG, UK
email: m.l.kelemen@mngt.keele.ac.uk
The call for greater relevance in management research leads us to examine the
remedies offered by organization theory to organizational problems. In contrast to
Starkey and Madan (2001), we argue that research engagement with other academic
disciplines helps produce broadly useful knowledge. Installing practitioners in central
places in the research process may focus research on short-run rather than deep-seated
processes. We illustrate the relevance of organization theory through two examples of
how apparently esoteric knowledge (produced through cross-disciplinary collaboration)
can have surprising application. First we show how the social network perspective
proved useful in rescuing a manager from the perils of unpopularity. Second, we show
how deconstruction can uncover the institutionalized routines that disempower managers
and workers. Neither the management training centers nor the web-based learning
initiatives admired by Starkey and Madan are likely to deliver insights that address
deep-seated processes of change within society. Collaboration with academics across
the university can further our goals of research relevant to practitioners.