International Journal of Quality & Reliability Management Service quality models: a review Nitin Seth S.G. Deshmukh Prem Vrat Article information: To cite this document: Nitin Seth S.G. Deshmukh Prem Vrat, (2005),"Service quality models: a review", International Journal of Quality & Reliability Management, Vol. 22 Iss 9 pp. 913 - 949 Permanent link to this document: http://dx.doi.org/10.1108/02656710510625211 Downloaded on: 25 October 2016, At: 04:17 (PT) References: this document contains references to 56 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 30167 times since 2006* Users who downloaded this article also downloaded: (2000),"An examination of the relationship between service quality, customer satisfaction, and store loyalty", International Journal of Retail & Distribution Management, Vol. 28 Iss 2 pp. 73-82 http:// dx.doi.org/10.1108/09590550010315223 (1990),"Defining and Measuring the Quality of Customer Service", Marketing Intelligence & Planning, Vol. 8 Iss 6 pp. 11-17 http://dx.doi.org/10.1108/EUM0000000001086 Access to this document was granted through an Emerald subscription provided by emerald-srm:540740 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/ authors for more information. About Emerald www.emeraldinsight.com Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 j ournals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download. Downloaded by SEGi University & Colleges At 04:17 25 October 2016 (PT)