International Journal of Computer Applications (0975 – 8887) Volume 156 – No 6, December 2016 31 A Model for Assessing and Enhancing Efficiency of E- learning systems Mohamed Attia Information System Department, Faculty of Computer and Information, Helwan University, Egypt Manal A. Abdel-Fattah Information System Department, Faculty of Computer and Information, Helwan University, Egypt Sayed Abd El-Gaber Information System Department, Faculty of Computer and Information, Helwan University, Egypt ABSTRACT There are few studies on evaluation of Learning Management Systems (LMS) within higher educational organizations. Moreover, most of earlier studies have many shortages in its evaluation methods. For example, it focuses on the unilateral view of the evaluation method; it doesn’t show weights for each different criterion effecting LMS and doesn’t rank its importance. This research proposes an evaluation criteria model that avoids all shortcomings on earlier studies as follows: By evaluating the LMS on multidimensional way, discovering new relations between different criteria, determining weights for each criterion and ranking most critical criteria effecting on LMS. The evaluation criteria consist of six dimensions technology, system and service quality, communication, effectiveness of content, instructors and students dimensions. Each dimension encompasses of set of other criteria. A survey questionnaire based on these evaluation criteria and its relations has been applied to 100 learners of the British university of Egypt, 125 learners on Helwan University and set of instructors at both universities. Then, verifying questions by holding a meeting with set of experts. Descriptive statistics were run to analyze the collection of data, delete outlier of it and test data reliability. Collective of Artificial intelligence (AI) methods are used for ranking each criterion and Dempster-Shafer theory is used to compare between different results of AI for obtaining the most critical ten ranking criteria based on achieving satisfaction for both students and instructors. The results of research showing that communication dimension, responsiveness and availability of instructors on LMS and degree of interactive courses are the highest three critical criteria for British university. It also sheds light on the attitude of instructors and students towards technology in addition to the easy access of any services or content and responsiveness of instructors on Helwan University. General Terms Learning management system (LMS), Artificial Intelligence (AI) Keywords E-learning - ranking criteria - e-learning evaluation- system Quality-Egyptian universities 1. INTRODUCTION E-learning systems have been developed by different higher education institutions around the world. Consequently, there are different evaluations for each system [2]. This research attempts to introduce a comprehensive e-learning evaluation criteria based on reviewing the criteria that suitable to Egyptian universities. Egyptian e-learning systems using specific functions with limited capabilities. Consequently, this research proposes evaluation criteria that suitable to LMS inside Egyptian universities, according to most of e-learning systems in higher education. Dimensions of evaluation consist of six dimensions (1) technology dimension, (2) system and service quality, (3) communication, (4) effectiveness of content, (5) instructors, (6) students dimension [1,2]. The paper is organized as follows: both Sections 2 and 3 are determined criteria that effect on efficiency of LMS inside Egyptian universities and determine the relationship between different factors. Then, determining methodology of the work of the research from data collection through the questionnaire instrument and data analysis methods by artificial intelligence and Dempster –Shafer theory through section 4. Section 5 start applying data collection and analysis methods for both British and Helwan university. Data collecting from the questionnaire will be tested for reliability and explanatory factor analysis have been occurred using collective of AI methods for ranking criteria based on satisfaction of students and instructors. Then, get the optimal and heights weights of criteria that effect on LMS using the Dempster-Shafer theory. 2. LITERATURE REVIEW According to many of the prior studies, there is little researchers determining criteria effect on LMS in a general scale. Most of previous studies focus on unilateral view of evaluation methods. Many researchers focus on the role of information technology infrastructure services in terms of the success of eLearning systems [14]; While others have studied only the human criterion of e-learning systems [20]. Douglas et.al. Dealt with the effectiveness of e-learning course materials only. In addition, there are other technical issues such as system & service quality and Internet quality that have a significant effect on the effectiveness of an LMS [15]. Also from reviewing all individual evaluation criteria may yield convenient solutions. However, for effective e- learning, there is a need for multidimensional evaluation criteria which comprises of all above dimensions. This paper introduces the most critical criteria on multidimensional view that is suitable to Egyptian universities. According to the review of many e-learning