http://www.iaeme.com/IJM/index.asp 77 editor@iaeme.com International Journal of Management (IJM) Volume 8, Issue 2, March – April 2017, pp.77–80, Article ID: IJM_08_02_009 Available online at http://www.iaeme.com/ijm/issues.asp?JType=IJM&VType=8&IType=2 Journal Impact Factor (2016): 8.1920 (Calculated by GISI) www.jifactor.com ISSN Print: 0976-6502 and ISSN Online: 0976-6510 © IAEME Publication ELECTRONIC PAYMENT SYSTEMS - TECHNICAL AND STRATEGIC ISSUES Dr. P. Abirami Assistant Professor, Department of Management Studies, MNM Jain Engineering College, Chennai, India S. Senthil Kumar Assistant Professor, Department of Business Administration, Asan Memorial College of Arts & Science, Chennai, India ABSTRACT E-banking which is also known as online banking, internet banking or virtual banking is defined as the automated delivery of new and the regular products and services of a bank directly to customers through electronic, interactive communication channels and permits the customer to conduct range of financial transactions through the financial institution’s website. Customers access e-banking services through personal computer (PC), personal digital assistant (PDA), automated teller machine (ATM), kiosk, or touch tone telephone. The e-banking is a part of the core banking system operated by a bank and is in contrast to branch banking, the way customers accessed all the banking services traditionally. The purpose of the study is to analyze the e-payment system in the banks, to determine the effectiveness and usage by the customers. The study adopted the descriptive research method by choosing 200 as its sample for the study using structured questionnaire. The primary data was collected through the survey method from the bank customers. The major findings of the study revealed that the customer feels safe, comfortable in using the e-payment services of the bank. The important finding was that the most of the customers of the study banks are salaried accounts. Key words: e-banking, internet banking, online payment, online transaction, web services, delivery channels Cite this Article: Dr. P. Abirami and S. Senthil Kumar, Electronic Payment Systems- Technical and Strategic Issues. International Journal of Management, 8 (2), 2017, pp. 77–80. http://www.iaeme.com/IJM/issues.asp?JType=IJM&VType=8&IType=2 1. INTRODUCTION The craze of Social media is increasing in India day by day. No one is unaffected by its influence, and nowadays it has become very common among political parties who leverage through social media to put across its message. The number of mobile Internet users in India was around 213 million by June 2015, and there were 173 million mobile Internet users in