Int. J. Communications, Network and System Sciences, 2016, 9, 234-249 Published Online June 2016 in SciRes. http://www.scirp.org/journal/ijcns http://dx.doi.org/10.4236/ijcns.2016.96022 How to cite this paper: Masa’deh, R. (2016) The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan. Int. J. Communications, Network and System Sciences, 9, 234-249. http://dx.doi.org/10.4236/ijcns.2016.96022 The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan Ra’ed Masa’deh School of Business, The University of Jordan, Amman, Jordan Received 15 April 2016; accepted 21 June 2016; published 24 June 2016 Copyright © 2016 by author and Scientific Research Publishing Inc. This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/ Abstract The aim of this research is to explore the role of emotional intelligence (awareness of one’s own emotion, management of one’s own emotion, awareness of other’s emotion, and management of other’s emotion) on organizational effectiveness in Jordanian public shareholding firms. A total of 154 questionnaire containing 29 items was used to collect information from the respondents. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there were significant positive impacts of management of one’s own emotion, awareness of other’s emotion, and management of other’s emotion on organizational effectiveness, whereas awareness of one’s own emotion did not have a significant impact on organizational ef- fectiveness. Also, the results revealed that there was no significant difference in the impact of emotional intelligence on organizational effectiveness that could be attributed to gender. On the other hand, results of ANOVA test indicated that there were significant differences in the impact of emotional intelligence on organizational effectiveness in favor of age and experience. Keywords Emotional Intelligence, Organizational Effectiveness, Jordan 1. Introduction According to [1], over the past decade, Jordanian researchers have shown increasing interest in studying Emo- tional Intelligence (EI). At the time of writing this research a keyword search for EI in the Jordan University