Abstract—Crime reporters and police public information
officers struggle over control of the messages that the
public receives on crime. This study is based on national
surveys of both groups in the United States and measures
their perceptions on message control, use of social media,
and the handling of body camera footage and public
records.
Keywords—gatekeeping, agenda setting, public
information officers, crime reporting, message control,
police body cameras, social media, public records
I. INTRODUCTION
Journalists and public relations professionals
have long had a love-hate relationship, mainly because
of conflicts over setting the public agenda and
struggles over gatekeeping (Cameron et al, 2012).
This tension is seen vividly in the relationship between
reporters who cover crime and the public information
officers who work in law enforcement. Crime
reporters are not alone among reporters who feel
government public information officers in the United
States are focusing their efforts more and more on
trying to control the messages that their agencies send
out to the public, by trying to control what information
reporters have access to (Carlson & Cuillier, 2014).
Research has shown that obtaining interviews
with government officials have become more difficult
throughout the years since the increase in power of
public information officers (PIOs) (Cameron et al,
2012;
Carlson & Cuillier, 2014; Carlson, Cuillier, and Royer,
2015). PIOS are the communication professionals of
governmental organizations such as police
organizations, environmental organizations and so
forth. Many governmental organizations require that
all interviews with government employees be cleared
by or in the presence of a PIO. Naturally, this
occurrence causes an increase of work for journalists
and governmental employees. Part of this research
seeks to examine whether or not PIOs are also acting
as controllers for messages being sent by employees.
II. LITERATURE REVIEW
A great deal of research has been conducted on
the relationship between public relation practitioners
and journalists. An earlier study of the relationship
between government public information officers and
political reporters, for instance, found that message
control was a higher priority among federal level PIOs
– and a bigger source of frustration for the political
reporters who cover them – than with PIOs and
reporters at lower levels of government (Carlson &
Cuillier, 2014). Another study conducted by Carlson,
Cuillier, and Royer (2015) found that science and
environmental workers tend to struggle retrieving
information from government agencies. Carlson,
Cuillier. and Royer (2015) found that 74.2 percent of
respondents in the study had to have their questions
preapproved before interviewing.
Not many studies have been conducted on the
relationships between public information officers and
journalists concerning body cameras and information
being sent and received between the two. This
literature review will explain the definition as well as
the application of the agenda setting theory and the
theory of gatekeeping, previous research conducted on
the use and importance of body cameras, and the
relationships between government PIOs and the
media.
a. Agenda-Setting Theory
Serban (2015) described the theory of
gatekeeping as infinite events take place every day and
thus journalists must pick and choose which
Dr. Carolyn S. Carlson
Kennesaw State University;
School of Communication and Media.
Kennesaw, United States
ccarls10@kennesaw.edu
Paymon Kashani
Kennesaw State University;
School of Communication and Media,
Kennesaw, United States
pkashani@grad.kennesaw.edu
GSTF Journal on Media & Communications (JMC) Vol.3 No.2, 2017
Mediated Access
Police Public Information Officers and Crime Reporters on Message Control, Social
Media, Body Camera Footage and Public Records
DOI: 10.5176/2335-6618_3.2.50
©The Author(s) 2017. This article is published with open access by GSTF
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