International Journal of Advanced Engineering Research and Science (IJAERS) [Vol-4, Issue-5, May- 2017] https://dx.doi.org/10.22161/ijaers.4.5.34 ISSN: 2349-6495(P) | 2456-1908(O) www.ijaers.com Page | 212 Employees’ Emotional Intelligence Determinants in Handling Dengue Fever (Case Study: Jember Regency, East Java Province, Indonesia) A.T. Hendrawijaya, T.A. Gumanti, Sasongko, Dan Z.Puspitaningtyas FKIP – The University of Jember, Indonesia Abstract— Dengue fever is one of endemic diseases in Jember regency. The research observes and analyzes the effect of working motivation, compensation, working satisfaction, and working climate towards emotional intelligence of employees. The research samples are 96 operational employees of civil servants in handling dengue fever (DBD) in Jember regency. The research data was analyzed using double linier regression analysis. The research result indicated that working motivation, compensation, working satisfaction and working climate showed significantly positive effect towards emotional intelligence. The variable of working satisfaction showed the most dominant effect towards emotional intelligence. Keywords— Working Motivation, Compensation, Working Satisfaction, Working Climate, Emotional Intelligence. I. INTRODUCTION The effort of handling dengue fever (DBD) in Jember regency has been regulated in the Regent Regulation of Jember regency no. 188.45 / 222/012/2015. However, in the execution prevention and handling of dengue fever (DBD) the local government frequently encountered various problems. The problems were generally posed by policy factors released by the local government including people and other medical institutions and other external factors Such as factor of social environment. This arises because of a mismatch between what was expected and what was conducted by the field officer. Dengue fever (DBD) is one of endemic diseases growing each year in Jember regency. The number of victim of dengue fever (DBD) in Jember regency by the end of 2015 is approximately 905 people. Yet, as a matter of fact, the Department of Health of Jember regency confirmed that It was due to lack of human resources especially field staff in terms of both quantity and quality (Department of Health of Jember regency 2016). Limited capacity of human resources of local civil servants in fulfilling the need for public services such as DBD counter measures leads to the use of democratic public administration concept / paradigm / new public service (NPS) in practice. This particular paradigm suggested that people or citizens are assumed to possess sufficient human resources to meet the need through synergy and collaboration with human resources of other agents. Emotional intelligence works as intra as well as extra- personal skill in which one can motivate and have self- control in dealt with social relationship (Goleman, 1997). Thus, emotional intelligence refers to ability of identifying own and others’ feeling, ability to motivate our own selves, and ability to control own emotion well in social relationship. Dann (2002) suggested that emotional intelligence is one’s ability to cope with their emotions to solve problems in getting through the life well and effectively. Abraham (1997) also stated the same thing that someone with great emotional intelligence can eventually achieve something best and work well. The research aims at observing and analyzing the effect of working motivation, compensation, working satisfaction and working climate towards employees’ emotional intelligence. According to Dann (2002), working motivation and emotional intelligence is desperately needed in an organization for the sake of dynamics as expected. When an employee is in charge of performing the task of always keeping the working spirit, the positive emotional intelligence will eventually (Shapiro, 2003). Working motivation works as a driving force in working and is closely related to as well as proof of the employees' emotional intelligence in an organization (Sala, 2004). Cooper dan Sawaf (2001) even confirmed that working motivation is closely related to emotional intelligence. Furthermore, the previous researches showed that working motivation had significantly positive effect towards emotional intelligence (Rizal, 2012). Whereas, another research conducted by Diab and Ajlouni (2012) suggested that working motivation also showed effect towards