The Management and Control of Quality JAMES R. EVANS University of Cincinnati WILLIAM M. LINDSAY Northern Kentucky University TfCHNISCHE HOCHSCHULE DARMSTADT Fochbcroic'n 1 G e 8o m t b i b I i o t h e k B 81 r I e b s w i r t s <: h o < t s I e h f e Invemar-Nr. : ,,4Q,..4M. I-Nr. :.A,2/E.\.hkQ. WEST PUBLISHING COMPANY St. Paul New York Los Angeles San Francisco >i:?ia • .:• ' ,„ -:,:...