HEALTHCARE POLICY Vol.9 No.4, 2014 [73] “Where Do We Go from Here?” Health System Frustrations Expressed by Patients with Multimorbidity, Their Caregivers and Family Physicians « Où va-t-on maintenant? » la frustration face au système de santé telle que décrite par les patients en situation de multimorbidité, leurs aidants naturels et leurs médecins de famille ASHLINDER GILL, HBSC Graduate Student, Institute of Health Policy, Management & Evaluation, University of Toronto, Bridgepoint Collaboratory for Research and Innovation, Bridgepoint Active Healthcare, Toronto, ON KERRY KULUSKI, MSW, PHD Research Scientist, Bridgepoint Collaboratory for Research and Innovation, Bridgepoint Active Healthcare, Institute of Health Policy, Management & Evaluation, University of Toronto, Toronto, ON LIISA JAAKKIMAINEN, MSC, MD Department of Family and Community Medicine, Primary Care Research Unit, Sunnybrook Health Sciences Centre, Scientist, Institute for Clinical Evaluative Sciences, Toronto, ON GAYATHRI NAGANATHAN, HBSC Graduate Student, Institute of Health Policy, Management & Evaluation, University of Toronto, Toronto, ON ROSS UPSHUR, MD, MSC Bridgepoint Collaboratory for Research and Innovation, Bridgepoint Active Healthcare, Department of Family and Community Medicine, Primary Care Research Unit, Sunnybrook Health Sciences Centre, Adjunct Scientist, Institute for Clinical Evaluative Sciences, Dalla Lana School of Public Health, University of Toronto, Toronto, ON WALTER P. WODCHIS, MA, MAE, PHD Institute of Health Policy, Management & Evaluation, University of Toronto Adjunct Scientist, Institute for Clinical Evaluative Sciences Research Scientist, Toronto Rehabilitation Institute, Toronto, ON RESEARCH PAPER