Abstract—Every government is seeking to provide the best services to its country to achieve efficiency and accepted performance. This goal could be achieved by improving the service performance of the entire sectors in society. Revealing key elements of e-government factors and skills that would affect the success of e-Government is the study priority goal. Hence, the purpose of this research is to investigate and explore the factors that drive the e-government implementation and adoption that would affect the government performance as well as the success in Sultanate of Oman. Thus, the study outcomes should be the guidance to conduct e-government projects in Sultanate of Oman to reduce and eliminate as much as possible the failure possibilities. The study should also provide roadmaps and guidelines for future researchers and policy makers on the project in general and focused in citizen’s determinants for e-government services that would enhance the Citizen-government relationship. Index Terms—G2C, G2G, G2B, G2E, ICT. I. INTRODUCTION Ref. [1] Argued that it is essential for every e- Government project to put five main skills in order to achieve a successful e-Government [2]. Although these skills are hard to separate but their abilities are worth understanding: analytical skills, information management skills, technical skills. In the paper, the hypothesis is that “There is a significant relationship between e-Government system and Government Operation Excellence” and the paper is seeking to check it with quantitative approach A. Analytical Skills In every stage of e-Government, Analysis and interpretation skills are necessary. Hence, the project usually start with problem definition, description of current symptoms and uncovers the processes, policies and practices that are different important contributing factors. Process analysis along with different aspects like: system audits, customer satisfaction, stakeholder analysis, surveys, statistical trending, performance reviews and similar activities are required. In later stages of project, analysis of user requirements and needs, work flow, business process alternatives, and information flow become essential. Research into what other nations and organizations are doing for solving similar problems is also critical. These analyses help to improve design and build the system’s solution. Thus, the analytical skills of system users’ increase its importance [1] B. Information Management Skills Skills in information management that would enhance and improve the operation excellence of a service provider agency or firm include treating information as a valuable organizational resource. Skilled staff and employees know that the different aspects and categories like: information content, quality, format, storage, transmission, accessibility, usability, security and preservation contribute to its value. With so many additional factors to consider, information management skills show up in many job types as per [1].  Program managers and subordinate staff are likely to have the essential skills attached with knowledge that ensure valid content, clear data definitions, solid meta data and data quality.  Information Technology (IT) professionals have to be counted on especially while creating formats, files and databases that are used for representing and organizing information. Those professionals could also handle the interfaces and security different features that are essential to assure both usability and integrity of the system.  Archivists and librarians are also have their role in the system as important and valuable analytical skilled information managers, especially when it comes to observations of classification, searching and preservation.  Researchers have a hand in this skill matter because they are often work with program specialists to construct variable data definitions, design data collection processes and evaluate institute quality control measures. These activities have the power to make sure that data are suitable for the analyses they have in mind and designed for. C. Technical Skills Depending on the type of e-government challenge every firm or agency is facing and seeking for there should be higher order technical skills that will probably be required for implementing the chosen desired solution. These skills are varied between different level of employees and managers with different posts and ranks. These skills are prerequisites to the system in different ways and stages like: understanding, evaluating, servicing and using e- Government system [2]. D. Communication and Presentation Skills There is a need throughout a project to communicate its plans, steps goals, progress, issues and results. Presentations about a project and its attached parameters are considered as Skills and Factors of e-Government: Case Study of Sultanate of Oman Muatasim Al Salmi, Shahimi Mohtar, and Norlena Hasnan International Journal of Innovation, Management and Technology, Vol. 8, No. 4, August 2017 313 doi: 10.18178/ijimt.2017.8.4.747 Manuscript received February 27, 2017; revised April 20, 2017. Muatasim Al Salmi and Mohtar Shahimi is with the University Utara Malaysia, Malaysia (e-mail: alsalmi.m@gmail.com, shahimi@uum.edu.my). Norlena Hasnan is with the School of Technology, Management and Logistics (STML), Malaysia (e-mail: norlena@uum.edu.my).