https://doi.org/10.1177/2329490617723116
Business and Professional
Communication Quarterly
1–26
© 2017 by the Association for
Business Communication
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DOI: 10.1177/2329490617723116
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Article
Job-Searching Expectations,
Expectancy Violations, and
Communication Strategies
of Recent College Graduates
Stephanie A. Smith
1
Abstract
Expectancy violations theory, a communicative framework, is applied in this study
to understand how recent college graduates form, evaluate, and respond to violated
job-searching expectations. In-depth interviews of college seniors (N = 20) who were
currently job searching helped answer the three research questions posed. Using a
thematic analysis, the findings indicate that young job seekers evaluate some negative
information positively because it reduces their uncertainty and that expectations and
responses to expectancy violations change over time and are not stagnant, as the
theory originally predicted. Other contributions, limitations, and teaching implications
are discussed.
Keywords
career development, job-search communication, organizational communication
Expectations play an important role in the job-searching process. Research has indi-
cated that recent college graduates have specific career-related expectations such as
schedule flexibility, opportunities for rapid advancement, and the need for a meaning-
ful work experience (Brack & Kelly, 2012; Deloitte, 2016; Ng, Schweitzer, & Lyons,
2010). Burgoon’s (1978) expectancy violations theory (EVT) of communication
explains how people react to expectation violations in communication encounters,
making it an ideal fit for examining how recent college graduates communicatively
respond to expectancy violations throughout the job search.
1
Virginia Tech, USA
Corresponding Author:
Stephanie A. Smith, Virginia Tech, 181 Turner Street NW, Blacksburg, VA 24061, USA.
Email: stephasmith1@gmail.com
723116BCQ XX X 10.1177/2329490617723116Business and Professional Communication QuarterlySmith
research-article 2017