International Journal of Real Estate Studies, Volume 11 Number 2 2017 EVALUATING THE CONTRACT SERVICE REQUIREMENT FOR THE SERVICE PROVIDER: PERSPECTIVES FROM THE FACILITIES MANAGERS Mohd Mukhlis Jaya Abdullah 1 , Maimunah Sapri 2 and Masitah Muhibudin 3 1 Department of Real Estate, Faculty of Geoinformation and Real Estate 2, 3 Centre for Real Estate Studies, Institute for Smart Infrastructure and Innovative Construction Universiti Teknologi Malaysia, 81310 UTM Skudai Johor, Malaysia Email: mukhlisj@jkr.gov.my Abstract This study aims to evaluate the contract service requirement for the service provider that reflects the facilities management performances from the perspectives of the facilities manager. The practiced document for contractor’s service requirement has been translated into a questionnaire form. The questionnaire consists of three main sections namely respondent background information, facilities management general information and contractor service requirement parameters. The service provider’s service requirement will be the main focus for the analysis. The indicator of the contract service requirement includes the legislation, control and reports. The purposive sampling was used as a sampling technique. Thirteen facilities managers from the Public Works Department of Malaysia were selected as the respondents. They are responsible for managing the government buildings in mainly in Klang Valley and Putrajaya. Overall, results from the descriptive and frequency analysis give an insight about the importance level of contract indicators in service requirement from the f acilities manager’s perspectives. This study is limited to evaluate the contract service requirement in facilities performance from the perspectives of facilities managers only. Nonetheless, it is significant for the service providers too. In fact, there is other service requirements indicator to be explored for a comprehensive understanding on the service requirement, its evaluation and management purposes. Keywords: facilities manager, service provider, service requirement, performance management 1.0 INTRODUCTION In general, the government buildings serve for various functions and activities. Most of the government buildings locate offices for the administration activities. Besides that, the buildings serve for public activities and services such as health (clinic, hospital), sports (stadium, aquatic centre), education (schools, polytechnic, university), transportation (airports, railway station, bus terminal), and so on. Although these buildings ranging from historical buildings and modern or green buildings, yet it requires a systematic management ensuring the upmost functionality and performances. In fact, the building performances are usually associated with user satisfaction and productivity of an organization. Consequently, there are several methods that have been implemented to evaluate the building performance which includes the Post Occupancy Evaluation (POE), building indexes, user’s satisfaction and others. Nevertheless, managing and monitoring approach to those buildings may differ in several perspectives. But somehow, the procedure can be standardized. In Malaysia, the Ministry of Works through Public Works Department (PWD), has introduced the facilities management (FM) to Malaysian industry in 1974 (Nik-Mat, Kamaruzzaman & Pitt, 2011). This government agency is responsible for managing the government’s properties and assets which include the Federal Buildings and Federal Roads. However, the upcoming discussions will be focusing on the buildings management. The Federal Buildings were built in every state in Malaysia since the extension of delivery system by the Federal Government’s departments to the state and district levels (Ministry of Works,