Management Communication Quarterly
1–7
© The Author(s) 2015
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DOI: 10.1177/0893318915571350
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Forum Essay
An OPPT-In Approach to
Relational and Emotional
Organizational
Communication
Pedagogy
Sarah J. Tracy
1
, Tara M. Franks
1
,
Margaret M. Brooks
1
, and Trisha K. Hoffman
1
Growing evidence suggests that tomorrow’s workers face challenges interacting
with one another competently and compassionately (Turkle, 2011). Meanwhile,
young adults increasingly struggle to maintain meaningful relationships and
hold emotionally competent conversations (Barnwell, 2014). Despite the impor-
tance of relational communication competence in the workplace, life activities
provide decreasing opportunities for its practice. This is why organizational
communication courses are essential for creating future employees who under-
stand and can practice or negotiate compassion, emotional labor, conflict nego-
tiation, workplace bullying, and emotional intelligence. In this essay, we propose
an ontological-phenomenological-phronetic-transformative (OPPT) approach—
something we call OPPT-in—for providing students with access to engage in
relational organizational communication in live, real-time experience. This
approach differs from the traditional approach evidenced in most textbooks and
syllabi.
The Traditional Approach to Teaching Relational–
Emotional Communication
To create a picture of current practice, we conducted a Google search for
organizational communication course syllabi from the past 5 years. From this
list, we selected 17 syllabi as a maximum variation sample (Tracy, 2013) and
1
Arizona State University, Tempe, USA
Corresponding Author:
Sarah J. Tracy, The Hugh Downs School of Human Communication, Arizona State University,
P.O. Box 871205, Tempe, AZ 85287-1205, USA.
Email: Sarah.Tracy@asu.edu
571350MCQ XX X 10.1177/0893318915571350Management Communication QuarterlyTracy et al.
research-article 2015
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