International Journal of Intelligent Engineering & Systems http://www.inass.org/ A Survey on Human Computer Interaction Technology for ATM Mengxing Zhang, Feng Wang * , Hui Deng, Jibin Yin, Computer Technology Application Key Lab, Kunming University of Science and Technology * Corresponding author’s Email: zhangmengxing@cnlab.net Abstract: Human computer interaction technology has been applied too much in Automated Teller Machine’s design, such as interface design. In this paper, we have done a survey on human computer technology for ATM and presented an investigation of the ATM’s design on the precious literatures. The user experience test and evaluation of the prototype are reviewed and discussed in details, and we find the defects and the improvement of the ATM’s design. In the end, we propose some suggestions and discussion in future works. Keywords: Human computer interaction; ATM; Financial terminal; Interface design 1. Introduction In our life, there are so many financial terminals and the most in common is Auto Teller machine (ATM). Now in the fast-pace society and the information age, the rhythm of our life is highly nervous, I think no one want to spend a lot of time in lining at the bank just to wait for the crowded business. Constructing a 24 hour system without specific time limit is very neces- sary. We can handle business when we have time, we need not go to row the boundless line any longer, and this is undoubtedly the best choice. In order to solve the problem, the financial terminal appeared-the Auto Teller machine (ATM). ATM’s birth has provided a lot of convenience for human life. ATM also referred to a cash machine, a cash dis- penser among other names, which is an electronic com- puterized telecommunications device that allows fi- nancial institution (e.g. bank) customers to direct- ly use it in a secure communication method to ac- cess their bank accounts. ATM is a self-service bank- ing terminal that accepts deposit and withdrawal cash. Most ATMs also let users carry out other banking trans- actions (e.g. check balance). ATM is activated by in- serting a bank card (cash or credit card) into the card reader slot. On the card magnetic stripe, there are the customer’s account number and PIN (Personal Iden- tification Number). For example, when a customer is trying to withdraw cash, ATM first connects the bank computers to verify the balance, then dispenses the cash and transmits a completed transaction notice at last. ATMs have been almost classified as a new tech- nology in almost every country. The ATM can offer significant benefits to both banks and customers. Banks usually try to use technology for internal use and communication from the beginning and later as a tool to serve their customers. For this, Jun and Cai stated the research of that, “Customers perceptions of service quality and their satisfaction are profoundly influenced by their service encounters” [25]. Begin- ning in the early 1970s and following the introduction of credit cards, the next important technology was the development of ATMs which started to perform most of the teller duties in the bank. ATMs network contributed significantly in perform- ing most of the customers’ financial services in a reli- able way [26]. According to Mcandrews [27], ATMs can offer significant advantages to both banks and cus- tomers. The machines can enable depositors to with- International Journal of Intelligent Engineering and Systems, Vol.6, No.1, 2013 20